rebeccacapture.com Return and Refund Policy
Welcome to rebeccacapture.com, your go-to destination for high-quality photography equipment. We strive to provide you with products that meet your photography needs, but we understand that sometimes returns and refunds may be necessary. Rest assured, were here to assist you every step of the way.
Returns Process:
- To initiate a return, please email us with your order details and reason for return.
- Once your return request is approved, we will provide you with further instructions on how to return the item.
- Customers are responsible for return shipping costs unless otherwise agreed upon with our team.
Refund Eligibility:
Our goal is to ensure your satisfaction with our products. To be eligible for a refund, the following conditions must be met:
- The item must be in its original packaging and unused condition.
- Returns must be requested within 30 days of receiving the product.
- Proof of purchase is required for all refund requests.
Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Please note that shipping costs are non-refundable.
Non-Refundable Items:
Some items are not eligible for refunds, including:
- Gift cards
- Downloadable software products
- Items damaged due to misuse or neglect
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please reach out to us via email. Our dedicated team is here to assist you promptly and efficiently.
Thank you for shopping at rebeccacapture.com. We appreciate your trust in our products and services.